Privacy policy

Return & Exchange Policy

At Tut Charms, we want you to love your order. If there’s an issue, we’re here to help.

Returns

Due to the nature of our products and for hygiene and quality assurance reasons, returns are not accepted once an order has been delivered.

Exchanges

We only offer exchanges in the following cases:

* You received the wrong item.
* The item arrived damaged or defective.
* A manufacturing defect is discovered upon delivery.

To request an exchange, please contact us within 48 hours of receiving your order and include:

* Your order number.
* Clear photos or videos showing the issue.

Once your request is reviewed and approved, we will arrange the exchange at no additional cost if the issue is confirmed to be our responsibility.

Non-Exchangeable Items

We cannot accept exchanges if:

* The product has been worn, used, or damaged after delivery.
* The item was damaged due to misuse or improper handling.
* The request is made more than 48 hours after delivery.
* You changed your mind after placing the order.

Order Cancellation

Orders may be canceled only before they have been shipped. Once an order has been dispatched, it cannot be canceled.

Shipping

* Standard delivery is completed within 4 working days in most locations across Egypt.
* Some remote areas may require additional delivery time.

If you have any questions regarding your order, please contact our customer support team with your order number, and we’ll be happy to assist you.